CONXXUS SUPPORT SYSTEM
BILLING SUPPORT: FAQS
Why is my first bill so high?
Your first bill may include prorated amounts from the previous month plus service from the current month. This is because the billing cycle starts the first of every month and invoices are only generated once a month. This means that if your services began on June 15th, you will receive your first invoice on July 1st. The amount due would include services from June 15th to 30th plus the full month of July. Future invoices should not be prorated.
Where is my account number located?
On the first page of your bill, you will find your Account Summary. To the right of that is the eleven-digit account number. It is listed with the Invoice Number and Billing Date.
When if my payment due?
All payments are due by the 15th of each month. Any payment made after the 15th will be considered late.
What happens if I am late making my payment?
A $15 late fee will be applied to the account if payment is received after the due date. This will show up on your next invoice. The late fee will be subtracted from your payment before the balance is applied to your account.
When is disconnection? What happens if I don’t pay?
Failure to make payment will result in disconnection. The disconnection date will be the 27th of every month. Payment must be made before this date. If not, your account will be subject to an interruption in service. Accounts disconnected for non-pay will have a $60 reconnect fee assessed to the account. This fee must be paid before reconnection.
What payment methods does Conxxus accept?
We accept all major credit and debit cards. You can also pay by check, cashier’s check, or money order. All card payments are assessed a 3% non-refundable fee at the time of payment.
How do I pay my bill?
- Online: Visit our website at conxxus.com and choose the Pay My Bill option.
- By Phone: Call our toll-free number at 888-712-0177. A customer service representative will assist you in making payment.
- By Mail: Send check or money order to
PO Box 555
Sullivan, IL 61951
- Please do not send cash by mail. Please allow at minimum 4 days to process through USPS. Delays caused by the post office are not the responsibility of Conxxus.
Do you offer paperless billing?
Conxxus uses E-Care for invoice delivery and online payment processing. This is a free service for our customers and can be accessed through our website at www.conxxus.com. E-Care allows our customers to see invoice and payment history. You can also make an electronic payment and/or enroll in automatic payments.
How do I sign up for E-Care?
When you sign up services, you will receive an email from us titled “E-Care Registration”. Follow the directions in the email to register your account. Once registration is completed, you will begin to receive your invoices electronically each month. You can also register by visiting www.conxxus.com and select Account Login within the under the Pay My Bill option. Follow the steps to register your E-Care account.
Can I sign up for Autopay?
Autopay is available to all customers. You can sign up for autopay through your E-Care account or by calling our customer service team at 888-712-0177. Payment will be pulled on the 15th of every month. We cannot adjust this to another day. Please allow at least one billing cycle for autopayment to become effective.
Does Conxxus offer payment assistance?
Currently, we do not offer any payment assistance or payment plans. Payment is due in full before date of disconnection.
What about the ACP (Affordable Connectivity Program)?
We are a participating provider for the ACP program. If you wish to know more about this program, you can visit our website at www.conxxus.com/affordable-connectivity-program.
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