Effective date June 16, 2026. This version supersedes all prior versions.
INTRODUCTION AND SCOPE
This Network Management Policy (the “Policy”) describes the network management practices of Metro Communications Asset Entity LLC, a subsidiary of MCC Network Services, LLC, d/b/a Conxxus (collectively “Conxxus,” “we,” or “us”) for its broadband internet access services (the “Services”). Conxxus provides this Policy in accordance with the Federal Communications Commission (“FCC”) broadband transparency and consumer-disclosure requirements.
Additional terms governing your use of the Services are contained in your applicable customer agreement and our Terms of Service, available at https://conxxus.com/legal/terms-of-service. Depending on where you receive Service, additional terms may apply, so please review your Conxxus customer agreement for details. Conxxus may update this Policy from time to time, and the Effective Date above reflects the most recent revision.
NETWORK OVERVIEW AND ARCHITECTURE
The Conxxus broadband network (the “Network”) is a shared network. At any given time, subscribers within a given geographic area share available Network capacity. Conxxus engineers and provisions the Network to give all subscribers a high-quality online experience.
The Network is built on advanced fiber-optic and supporting technologies, including Layer 1 Reconfigurable Optical Add-Drop Multiplexer (ROADM) and Dense Wavelength Division Multiplexing (DWDM) transport, Layer 2 switching, and Layer 3 routing. At the subscriber premises, Service is delivered using Passive Optical Network (PON) technology to Customer-Premises Equipment (CPE), typically a coaxial modem or a fiber Optical Network Terminal (ONT), depending on the connection type available at the location.
CONGESTION MANAGEMENT
Conxxus designs and provisions its Network to minimize congestion. Under normal conditions, traffic remains below the level at which the user experience is materially affected, and no special congestion-management measures are required. Network capacity is robust but not unlimited. At times, simultaneous demand from multiple subscribers can exceed available capacity and cause congestion. During peak usage periods (generally between 6:00 p.m. and 11:00 p.m. local time), some subscribers may experience slower speeds when the Network is congested.
Conxxus does not use usage-based congestion-management techniques. Conxxus does not slow, deprioritize, or prioritize any subscriber’s traffic based on the amount of data that subscriber uses, and all lawful traffic is treated equally, including during periods of congestion.
Conxxus monitors Network load using a Network Monitoring System (NMS) that continuously polls uplink and customer-facing interfaces and alerts administrators when utilization exceeds preset thresholds, so that Conxxus can add or reallocate capacity as needed.
BLOCKING, THROTTLING, AND PAID PRIORITIZATION
Consistent with FCC disclosure requirements, Conxxus discloses the following network practices:
Blocking. Conxxus does not block lawful content, applications, services, or non-harmful devices, and does not block specific TCP or UDP ports for general security purposes. Conxxus may block or restrict traffic only as necessary to protect the security or integrity of the Network, to address harmful or unlawful traffic, or as required by law.
Throttling. Conxxus does not throttle, degrade, or slow lawful traffic based on content, application, service, device, or a subscriber’s data usage.
Paid Prioritization. Conxxus does not engage in paid prioritization. Conxxus does not favor some lawful traffic over other lawful traffic in exchange for payment or to benefit an affiliate.
DATA USAGE AND DATA ALLOWANCES
Conxxus broadband plans include unlimited data. There is no monthly data cap, no charge for additional data usage, and no reduction in Service based on the amount of data a subscriber uses. The data terms applicable to your plan are also shown on the FCC Broadband Consumer Label for that plan, available at the point of sale and in your online account portal.
SECURITY AND OTHER NETWORK PRACTICES
Conxxus mitigates distributed denial-of-service (DDoS) attacks at the Network level using anti-DDoS software to provide a baseline level of protection against large-scale threats. Conxxus does not actively monitor subscriber traffic for unlawful content but complies with valid legal requests for customer information as required by law. If a subscriber rents a router from Conxxus, the device’s default security settings are configured to ignore unsolicited inbound requests, and these settings are adjustable by the subscriber.
DEVICE ATTACHMENT
Subscribers may connect their own equipment, such as a router or firewall, to the Conxxus-provided modem or ONT, provided the equipment is compatible and does not harm the Network or degrade Service for other subscribers.
PERFORMANCE CHARACTERISTICS
Typical download speed, upload speed, and latency for each plan are disclosed on the applicable FCC Broadband Consumer Label, available at the point of sale and in your online account portal. For accurate results, a subscriber experiencing slow speeds should run a speed test to the nearest server while connected directly to the Conxxus-provided modem or ONT, which removes variables introduced by customer-owned equipment, in-home wiring, or wireless connections.
CUSTOMER SUPPORT
Conxxus customer service representatives and Tier 2 and Tier 3 support teams investigate connection-quality issues using available device metrics, provide the results, and suggest remedies. If an issue is on the Conxxus side of the connection, field technicians may be dispatched to resolve it.
PRIVACY
Conxxus’ collection and use of customer information is governed by our Privacy Policy, available at https://conxxus.com/legal/privacy-policy.
UPDATES AND CONTACT
Conxxus may revise this Policy to reflect changes in its practices or in applicable law. Material changes will be reflected by an updated Effective Date. If you have questions about the Conxxus Network or this Policy, please visit https://conxxus.com/legal/network-management-policy or contact customer service at 888-712-0177.