This Policy describes MCC Network Services, LLC, d/b/a Conxxus’(“Conxxus”) network management procedures. Additional terms relevant to your use of Conxxus’ services are contained in your applicable customer agreement and our terms of service, located on our website at https://conxxus.com/legal/terms-of-service. Depending on where you receive Conxxus’ service, you may be subject to additional terms which are not listed at https://conxxus.com/legal/terms-of-service. Please review your Conxxus customer agreement for more details.
OVERVIEW
Conxxus’ broadband network (“Network”) is a shared network; at any given time, subscribers within a given geographic area must share available network capacity. Conxxus aims to provide each subscriber with a “fair share” of that capacity, while providing all subscribers with a high-quality online experience.
To achieve these goals, Conxxus employs network management practices designed to prevent any subscriber from placing a disproportionate demand on Network resources. Certain practices are used only when the Network is congested and others are used more generally.
Traffic levels on the Network are usually below a congestion point that would have a significant impact on the user experience. Conxxus has designed its Network to reduce congestion. Generally, under normal traffic conditions, it is not necessary for Conxxus to employ congestion management practices. That said, while network capacity is robust, it is not unlimited. At times, simultaneous transmissions from multiple subscribers result in a total demand for capacity exceeding that available on the Network, resulting in congestion. Stated differently, the Network can be expected to experience some level of congestion, necessitating congestion management practices, including, but not limited to, prioritizing Network traffic during periods of congestion based on subscribers’ data usage. These practices are explained in further detail in Section III below.
NETWORK ARCHITECTURE
Conxxus’ Network is designed to provide robust and reliable service through a combination of advanced ground-based components and subscriber equipment. The backbone of the network is built on several critical technologies, including L1 Reconfigurable Optical Add-Drop Multiplexer (ROADM) Dense Wavelength Division Multiplexing (DWDM) equipment, which enables efficient and scalable transmission of data across multiple wavelengths on the same fiber optic cable. This is complemented by L2 switching equipment, which manages the flow of data between different parts of the network, and L3 routing equipment, which directs traffic across networks, ensuring data reaches its intended destination efficiently.
At the subscriber level, the network relies on Customer-Premise-Equipment (CPE), which serves as the interface between the customer’s home or business and the broader network. This equipment, coupled with Passive Optical Network (PON) technology, facilitates the delivery of high-speed internet services by transmitting data via light signals over fiber optic cables directly to subscribers.
Subscribers are equipped with either a coax modem or a Fiber Optical Network Terminal (ONT) depending on the type of connection available at their location. These devices act as the gateway to the network, enabling access to the high-speed services offered by the Company. Additionally, subscribers have the flexibility to connect their own devices, such as routers or firewalls, to the network. However, these devices must be connected to the Company-provided modem or ONT to ensure compatibility and maintain the integrity of the network connection. This architecture ensures that the network is both flexible and capable of meeting the diverse needs of its users while maintaining high standards of performance and reliability.
CONGESTION MANAGEMENT PRACTICES
Congestion Management Overview
Conxxus’ network management practices are designed to ensure that all subscribers have a fair and reliable online experience, even during times of high demand. To monitor and manage traffic load, Conxxus utilizes a Network Monitoring System (NMS) that continuously polls various uplink and customer-facing interfaces. This system is designed to alert network administrators when capacity exceeds preset thresholds, allowing for timely intervention if necessary. Conxxus does not currently employ any congestion management algorithms during periods of congestion.
In terms of mitigating the impact of network congestion on the user experience, the Company does not implement any specific steps to reduce congestion. As a result, all network traffic is treated equally, with no prioritization based on the amount of data used by individual subscribers. This approach ensures that all users are subject to the same conditions. During peak usage times (generally between 6P.M. and 11P.M.), some users may experience slower speeds if the network becomes congested.
Customers experiencing slow internet speeds should speed test to their nearest server when connected directly to our NID device (modem/ONT) which eliminates any other restrictions being introduced by customer network devices/equipment/quality of connection.
Other Forms of Network Management
Conxxus does not block any specific TCP or UDP ports for security reasons, and while there are no active monitoring abilities for unlawful traffic, the Company does comply with legal requests for customer information when necessary. Denial-of-service attacks are mitigated at the network level using anti-DDoS attack software, providing a basic level of protection against large-scale threats.
If a customer rents a router from Conxxus, the device's default security settings are configured to ignore unsolicited outside network requests. These settings are adjustable by the customer, allowing for flexibility in managing their network security.
Customer Support
Customer service representatives or Tier 2/3 support teams will investigate specific customer connection quality and history using available device metrics. They will provide the results and suggest possible remedies if the issue is determined to be on the customer's end. If the issue is found to be on our end, field technicians may be dispatched to resolve it.
This overall approach reflects Conxxus’ commitment to maintaining a balanced network environment while also allowing customers a degree of control over their individual network security configurations.
Questions
If you have any questions about the Conxxus broadband Network, or the Conxxus Terms of Service, please visit our website at https://conxxus.com/support/support-center or contact customer service at 888-712-0177.