Updated March 26, 2026
CONXXUS TERMS OF SERVICE FOR FIBER TO THE HOME
These Terms of Service (“TOS”) set forth the terms and conditions for the purchase of residential fiber to the home (FTTH) services (“Services”) from Metro Communications Asset Entity, LLC, a subsidiary of MCC Network Services, LLC d/b/a Conxxus (“Conxxus”), an Illinois limited liability company headquartered at 8 S. Washington Street, Suite 200, Sullivan, IL 61951. By ordering Services from Conxxus. Customer agrees to and incorporates these Conxxus’ Terms of Services found at https://conxxus.com/legal/terms-of-service. Conxxus may update these TOS from time to time, in its sole discretion. Customer’s continued use of the Services following such updates constitutes acceptance of the same. If Customer does not agree to the terms or any modification, Customer may terminate this Agreement. Terms used in this Service Agreement, but not otherwise defined shall have the same meanings ascribed to them in the TOS.
Availability of Content and Services. User understands and acknowledges that Conxxus reserves the right to restrict any content or services that may otherwise be available through the Services if, in Conxxus’ sole opinion, its network or business is put at risk or the capacity of its network is diminished. Conxxus reserves the right to charge third party content and/or application service providers, who use Conxxus’ network for commercial purposes in competition with Conxxus’ current or future content or application services, a reasonable network access fee to gain access to its network.
Responsibility for Content. User is solely and exclusively responsible for any material User distributes, copies, creates, or otherwise makes available through the Services. Conxxus takes no responsibility for any material created or accessible on or through the Services, or the Internet. You shall be solely responsible for all content available on or through your web site, if any, and Conxxus expressly disclaims any and all liability for any such content. Conxxus is not obligated to monitor or exercise any editorial control over such material, but reserves the right to do so. In the event that Conxxus becomes aware that any such material created by Users may violate any part of these TOS, Conxxus’ Acceptable Use Policy and/or may expose Conxxus to civil or criminal liability, Conxxus reserves the right to block access to such material, and suspend or terminate Services provided to any User creating, storing or disseminating such material. Conxxus further reserves the right to cooperate with legal authorities and third parties in the investigation of alleged wrongdoing, including disclosing the identity of the User that Conxxus deems responsible for the wrongdoing.
Termination. Either Conxxus or Customer may terminate this Services at any time and without cause. Upon termination Customer must immediately cease all use of the Services and all Conxxus equipment. Customer is responsible for payment of Services until the Services are disconnected and equipment is returned. Customer must return all Conxxus equipment to Conxxus at the appropriate local service center or to Conxxus’ designee. If the equipment is not in working order Customer is responsible for an amount up to retail price for replacement equipment and incidental costs incurred due to the replacement.
Acceptable Use Policy. Customer agrees not to misuse the Services, which includes using the Services for purposes that are illegal, are improper, infringe the rights of others, or adversely impact others’ enjoyment of the Services. Examples of misuses and prohibited activities are set forth in Conxxus’ Acceptable Use Policy, which is incorporated into these Terms. Customer is responsible for all activity on the Services, whether such activity is undertaken by Customer or someone else.
Inappropriate Content. Users shall not use the Services to transmit, distribute or store material that is illegal, as reasonably determined by federal law or by any regulatory authority or Conxxus, including but not limited to illegal pornographic material (including child pornography), defamatory, libelous, threatening, harassing, abusive, hateful, or excessively violent material.
Harmful Content. Users shall not use the Services to transmit, distribute or store material that contains a virus, worm, Trojan horse, or other component harmful to the Services, any other network or equipment, or other Users.
Fraudulent/Misleading Content. Users shall not use the Services to transmit or distribute material containing fraudulent offers for goods or services, or any advertising or promotional materials that contain false, deceptive, or misleading statements, claims, or representations. In addition, Users are prohibited from submitting any false or inaccurate data on any order form, contract or online application, including the fraudulent use of credit cards.
Monitoring by Conxxus. Conxxus reserves the right, but is under no obligation, to monitor the material residing on or transmitted to Conxxus’ Web sites, or through the Services. However, your use of any of the Services evidences your consent that Conxxus may monitor the Conxxus Web sites, the Services and/or server contents at any time to (1) comply with any necessary laws, regulations or other governmental requests, our Acceptable Use Policy and/or the Terms and Conditions; (2) operate the server properly; or (3) protect itself and its Users.
Unsolicited Messages. Users may not use the Services to send unsolicited email messages, including, without limitation, bulk commercial advertising or informational announcements (collectively referred to as “Spam”), including, without limitation, actions such as using an email account on Conxxus’ network to send Spam, or using the service of another provider to send Spam or to promote a site hosted on or connected to the Services. In addition, Users may not use the Services in order to (a) send email messages which are excessive and/or intended to harass or annoy others, (b) continue to send email messages to a recipient that has indicated that he/she does not wish to receive them, (c) send email with forged TCP/IP packet header information, (d) send malicious email, including, without limitation, “mailbombing”, (e) send or receive email messages in a manner that violates the use policies of any other internet service provider, (f) use an email box exclusively as a storage space for data, or (g) post the same or similar message to one or more newsgroups (excessive cross-posting or multiple posting). An email message will be considered unsolicited if it is sent to a recipient (1) who has not expressly requested or invited it; (2) with whom the sender does not have an existing business or personal relationship; or (3) who has requested that the sender not send them any further messages.
Intellectual Property. Material accessible through the Services may be subject to protection under privacy, publicity, or other personal rights and Intellectual Property rights, including but not limited to, copyrights and laws protecting patents, trademarks, trade secrets or other proprietary information. Users shall not use the Services in any manner that would infringe, violate, dilute or misappropriate any such rights. If you use a domain name in connection with any of the Services, you must not use that domain name in violation of the trademark, service mark or similar rights of any third party.
User Submissions and Grant of License. By posting or submitting content to Conxxus’ Web sites, you:
1. grant to Conxxus,’ its affiliates and licensees, the royalty-free, worldwide, perpetual license to use, reproduce, display, transmit, copy, perform, adapt, modify, distribute, and promote the content in any form, in any medium, and for any purpose; and
2. warrant and represent that you own or otherwise control all of the rights to such content and that any use of your content by Conxxus will not infringe any rights of any party whatsoever.
All materials contained in Conxxus’ Web sites are protected by national and international copyright and trademark laws. Except as expressly authorized by Conxxus, you agree not to copy, reproduce, transmit, publicly display, sell, license, rent, modify, distribute, publicly perform, publish, adapt, edit, or create derivative works from such materials or content. Notwithstanding the foregoing sentence, you may print or download one copy of the materials or content on Conxxus’ web sites on any single computer for your personal, non-commercial use, provided you keep intact all copyright and other proprietary notices which pertain to the material copied. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the material or the products, services, processes or technology described therein. All such rights are retained by Conxxus or any third party owner of such rights.
Use of Our Marks. All Conxxus names and logos and all related product and service names, service marks, trademarks design marks and slogans are the property of Conxxus (“Conxxus Marks”). You are not authorized to display, copy, transmit, reproduce, modify or use any Conxxus Mark in any manner without the prior written consent of Conxxus. The Conxxus web site may contain other products, services and company names that may be the intellectual property of their respective owners.
Take Down. Conxxus reserves the right to reject or remove any material residing on or transmitted to or through the Services that it, in its sole discretion, believes is unacceptable or in violation of the law, its Acceptable Use Policy, and/or the Terms of Service. You agree that Conxxus may immediately remove content posted by you, your employees or users if Conxxus believes such content is unlawful, violates the Acceptable Use Policy and/or Terms of Service, or such removal is done pursuant to the Digital Millennium Copyright Act.
You further agree that, upon Conxxus’ request, you shall terminate service to any of your users who, in Conxxus’ sole discretion, have violated the Acceptable Use Policy, Terms of Service, or applicable law or regulations.
Indemnification. Customer shall indemnify and hold harmless Conxxus and its officers, directors, agents and employees, from and against any and all claims, demands, causes of action, losses, damages, costs and expenses, including attorney fees (collectively, hereinafter “Claims”) arising out of or in any manner relating to or arising out of Customer’s use of the services, the Conxxus equipment, or the Customer equipment, violation or infringement of contractual rights, privacy, confidentiality, copyright, patent, trademark, trade secret, or other intellectual property and proprietary rights arising from your use of the Services or any unauthorized apparatus or system, and any Claims or damages arising out of the lack of 911/E911or dialing associated with a home security, home detention, or medical monitoring system. Conxxus has the right, but not the obligation, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer.
Disclaimer of Warranties. Customer assumes total responsibility for use of the Services, applicable Equipment and the Internet and accesses the same at its own risk. The materials on Conxxus’ Web Sites are provided “as is” without warranty of any kind, either expressed or implied. Customer recognizes that Conxxus has no responsibility for the security of or loss of stored data, intrusion of unauthorized access, content accessible or action taken on the Internet and Conxxus expressly disclaims any responsibility for such content or actions, except as specifically set forth herein. Conxxus further disclaims any and all express or implied warranties including and without limitation: (1) any warranties as to the availability, accuracy, and content of information, products, or services: (2) any warranties of availability, quality of service, merchantability, fitness for a particular purpose, non-infringement or as to the proper or timely delivery or security of Customer’s communications over Conxxus’ facilities. Conxxus does not guarantee or warrant: continuous, uninterrupted or secure access to any service; that the Service will be available on a specified date or time or that our network will have the capacity to meet demand during specific hours; any particular download or upload speed for any Internet access service or any other characteristics of that or any other kind of service; compatibility of any service with Customer’s computers, telephone, or video equipment, operating systems or software. Conxxus Equipment is provided without warranties of any kind, either express or implied, including, but not limited to, warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Material on Conxxus’ Web Sites or available through the services may include technical inaccuracies or typographical errors. Conxxus does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product or process disclosed on the Conxxus or its affiliates’ web sites, the services server or other material accessible from the Conxxus web sites, or through the services.
As a user, you agree that in no event shall Conxxus or any of its affiliates be liable for any damages whatsoever, including special, indirect, consequential or incidental damages or any damages whatsoever resulting from loss of use, data, revenue or profits, whether in an action of contract, intellectual property infringement, negligence or other tortious action, arising out of or in connection with the use or performance of any material contained in or accessible from the services, or the use, reliance upon any information on this server or the internet generally.
Limitation of Liability. Conxxus’ liability to Customer hereunder shall be for provisioning of Services. Neither Conxxus nor its affiliates, subsidiaries, employees or suppliers shall be liable to Customer for any special, indirect, incidental or consequential damages (including lost profits) arising from or relating to this Agreement, including, without limitation, damages claimed as a result of loss of data, hardware, or software; loss or liability resulting from access delays or access interruptions; loss or liability resulting from computer viruses; loss or liability resulting from data non-delivery or data mis-delivery; loss or liability resulting from errors, omissions, or misstatement in any and all information, goods, or services obtained on or through the Service. Conxxus’s entire liability, and Customer’s exclusive remedy, with the respect to use of the Service, service software, and any breach of the Agreement is strictly limited to a prorated portion of the amount paid to Conxxus for monthly fees.
Reselling. User may not resell the Services, or any portion thereof, or otherwise charge others to use Conxxus , or any portion thereof. Further, User will not redistribute the Services, or any portion thereof, whether or not User receives compensation for such redistribution.
CPNI. Customer Proprietary Network Information (“CPNI”) shall be considered to be the confidential information of Customer. Except as otherwise expressly permitted in writing by an authorized representative of Customer, Conxxus agrees that it will not: 1) use the CPNI for any purpose other than to further the purpose of this Agreement; and 2) disclose or reveal the CPNI to any person or entity other than its employees, directors, officers, agents, and consultants who have a need to know to further the purpose of this Agreement and are subject to legally binding obligations of confidentiality and non-use no less restrictive than those contained in this Agreement. During the term of this Agreement, Customer will designate an account representative who has the authority to request Customer’s CPNI under this agreement through its dedicated Conxxus account representative.
CALEA. Pursuant to the Communications Assistance for Law Enforcement Act (CALEA) (47 U.S.C. §§1001-1010) Conxxus will provide assistance to all local, state and/or federal authorities who provide the company with a Summons and Court Order or a Subpoena. All requests are evaluated and reviewed on a case-by-case basis in light of any special procedural or legal requirements and applicable laws.
Export Laws. Customer expressly agrees to comply with all applicable export and re-export laws, including, but not limited to, the Export Administration Act, the Arms Export Control Act, and their implementing regulations. Customer further expressly agrees not to use the service(s) in any way that violates any provision of such laws or their implementing regulations.
Security. Conxxus makes an effort to keep its network secure, but no network security is perfect. While Conxxus may provide technical assistance, Customer is responsible for implementing appropriate security measures when using the Services, including taking whatever steps are necessary to ensure that Customer’s data is not accessed by unauthorized third parties. Conxxus is not responsible for any damages to users of the Services that may be caused by unauthorized third parties.
911/E911 Acknowledgement. CUSTOMER ACKNOWLEDGES THAT CONXXUS’ EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED AT THE E911 LIMITATIONS PAGE FOUND AT WWW.CONXXUS.COM/911NOTICE CUSTOMER AGREES TO NOTIFY ANY POTENTIAL USER OF THE SERVICES, WHO MAY PLACE CALLS USING CUSTOMER’S SERVICES, OF THE 911 LIMITATIONS DESCRIBED AT WWW.Conxxus.COM/911NOTICE. CONXXUS OFFERS CUSTOMER WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALING AND CUSTOMER AGREES TO PLACE A LABEL ON AND/OR NEAR EACH TELEPHONE OR OTHER CUSTOMER PREMISE EQUIPMENT ON WHICH THE SERVICES MAY BE UTILIZED. CONXXUS ADVISES CUSTOMER TO MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.
Privacy. Customer understands and agrees that information provided to and collected by Conxxus in connection with the Services is subject to the Conxxus Privacy Policy found at www.conxxus.com/privacy.
Digital Millennium Copyright Act. Conxxus maintains a separate policy on the handling of complaints under the Digital Millennium Copyright Act, which is incorporated into this Agreement and may be viewed at www.conxxus.com/DMCA/.
Retention of Rights. Nothing contained in these TOS shall be construed to limit Conxxus’ rights and remedies available at law or in equity. Upon termination of these TOS for any reason, Conxxus reserves the right to delete all Customer’s data, files, electronic messages or other Customer information that is stored on Conxxus’ or its suppliers’ servers or systems. In addition, Customer may forfeit its account user-name and all email, IP and Web space addresses, and voice mail. In the event Customer cancels without porting its voice service and the associated telephone number(s) to another service provider, Customer will forfeit the telephone number. Customer shall have no liability whatsoever as the result of the loss of any such data, names, addresses, or numbers.
Force Majeure. Neither party shall be liable for any failure of performance hereunder due to causes beyond its reasonable control, including, but not limited to, acts of God, fire, explosion, vandalism, cable cuts, storms or other similar catastrophes; any law, order, regulation, direction, action or request of the United States government, or of any other government, including state and local governments having jurisdiction over either of the parties, or of any department, agency, commission, court, bureau, corporation or other instrumentality of any one or more of said governments, or of any civil or military authority; national emergencies; insurrections, riots, wars, or strikes, lockouts, work stoppages or other labor disputes or difficulties. Notwithstanding anything to the contrary set forth herein, Customer agrees that payment obligations hereunder shall be absolute and not subject to delay due to any event of force majeure.
Governing Law. These TOS shall be governed by, and construed in accordance with, the laws of the State of Illinois. The parties agree that the state courts of Illinois shall have sole and exclusive jurisdiction.
Assignment. You may not assign any of your rights or obligations under these TOS without our prior written consent. We may freely assign our rights and obligations under these TOS to an affiliate, successor, or in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets or business, without notice or consent.
General Provisions. If any part of these TOS is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder shall continue in full force and effect
These TOS are governed by, and construed in accordance with, the laws of the State of Illinois without giving effect to any principles of conflicts of law. YOU AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS LOCATED IN MOULTRIE COUNTY, ILLINOIS, OR, IF APPROPRIATE, A FEDERAL DISTRICT COURT LOCATED IN MOULTRIE COUNTY, ILLINOIS FOR RESOLUTION OF ANY DISPUTE, ACTION OR PROCEEDING ARISING IN CONNECTION WITH THIS AUPP OR YOUR USE OR NON-USE OF THE SERVICES, AND YOU FURTHER IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO TRIAL BY JURY IN ANY SUCH DISPUTE, ACTION OR PROCEEDING
TERMS AND CONDITIONS
UNIVERSAL PRICE PLAN
These Universal Price Plan Terms & Conditions (“Terms”) apply to eligible residential service plans (each, a 1 year or 3 year Universal Price Plan) offered by Metro Communications Asset Entity LLC a subsidiary of MCC Network Services, LLC d/b/a Conxxus (“Conxxus”) that are advertised or described as including a universal pricing feature (the “Offer”). These Universal Price Plan Terms are incorporated into and made part of Conxxus’ General Terms and Conditions. By enrolling in a Universal Price Plan, you agree to these Terms in addition to Conxxus’ General Terms and Conditions.
Under the Universal Price Plan, Conxxus will not increase the monthly service fees for your account during the committed Term, either for 1 year or 3 years, except for:
- Government-imposed fees, taxes, or surcharges that change by law or regulation.
- Discretionary one-time charges you incur (for example, late fees, returned payment charges).
- Equipment purchase charges, increases in speed or other value-based add-ons.
The Universal Price Plan offer applies only to the base monthly recurring service charge for the eligible 1 or 3 year Plan, and does not guarantee:
- Promotional bill credits beyond their stated promotional period.
- Third-party service charges, content subscriptions, or other bundled services that may be subject to separate terms and prices.
The Universal Price Plan term is the minimum service commitment period that you agree to in exchange for the discounted plan. You agree to maintain service for either 1 or 3 years, beginning on the later of your service activation date or the date the Universal Price Plan offer is added to your account (“Term”). At the end of the Term your account will default to the then-current pricing and any early termination fee described below will no longer apply.
The Universal Price Plan is available only for residential Internet service at a qualifying Conxxus service address. Enrollment may occur when you order service under a Universal Price Plan.
Early Termination and Early Termination Fee (ETF)
By accepting the Universal Price Plan offer, you agree to maintain your eligible Plan for the full Term. If, before the end of the Term, you cancel your Service you will be deemed to have terminated the Universal Price Plan offer early and may be charged an Early Termination Fee (“ETF”).
ETF Amount
Conxxus may charge you the following amounts if you cancel your service prior to the expiration of the Term:
1 Year Plan: You will be charged an equipment restocking fee of $150.00.
3 Year Plan: You will be charged amount equal to the discounted rate multiplied by the number of months remaining in the Term.
Amendments and Changes to the Universal Price Plan
Conxxus may discontinue the Universal Price Plan offer for new customers at any time or modify the terms of future Universal Price Plan offerings, provided that such changes will not increase your agreed monthly service fee or ETF during your current 1 or 3 year Term, except as specifically required by law.