PRIVACY POLICY

This privacy policy was last updated on May 11, 2026.

This privacy policy describes the types of personal information that MCC Network Services d/b/a Metro Comm and Conxxus and its subsidiaries and affiliates, including MTCO Corporation (collectively “Metro” “we,” “our,” or “us”) collects from our websites (the “Sites”) or from you through social media platforms or other means, how we use that information, and to whom and under what circumstances we may disclose the information. We value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using the Sites. By using the Sites or voluntarily providing personal information to us, you consent to the terms of this privacy policy. If you do not agree to the policy, please do not use the Sites.

1. Collection of Personal Information from Users of our Sites

Information You Give to Us

We may collect any information, such as your first and last name, email address, mailing address, billing, credit card, bank account information, a telephone number, and other information that you provide when you interact with us.For example, we may collect information when you:

Visit the Sites and our social media platforms;
Complete a request-for-more-information form on our Sites;
Sign up to receive email communications from us;
Purchase a product or service from us;
Use our online chat function;
Correspond or communicate with us by phone (including on recorded lines), e-mail or otherwise;
Share your device camera with us during a video-assisted technical support session, in which case we may receive a real-time one-way video feed of your premises, equipment, or surroundings as you choose to display them;
Use our Sites to interact with us; or
Use all social media to interact with us, or to share something from our Sites with others, we will receive information about what you share and other details that may be based on your social media privacy settings.

Information Collected Automatically

Each time you visit the Sites, we may automatically collect certain types of information. Some examples of automatic information we may collect are:

Your IP address, MAC address, browser type, operating system, device-identifying information, type of computer, and type of Web browser software, the specific webpages visited during your connection, and the domain name from which you accessed the Sites.
Information about your browsing behavior, such as the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing the Sites, the number of times you return to the Sites and other clickstream data.
We may use “cookies” of different types to recognize your computer. A cookie is a small text file that a website, online application, or e-mail may save to your internet browser and/or your computer’s hard drive for use in subsequent visits to the Sites or other sites.
We may use web beacons, match scripts, pixel tags, clear GIFs or similar technologies that allow us to know if a particular web page was visited, an e-mail opened, or links in the email utilized. In some instances, these technologies may allow us to match activities with particular users.

We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.

2.Use of Personal Information Collected

We may use information about you for purposes described in this privacy policy or disclosed to you on the Sites.For example, we may use information about you:

To communicate with you;
For editorial and feedback purposes;
For marketing, analytics, and promotional purposes;
To develop products or services;
For content improvement and research;
For quality, training, and technical support purposes, including to assist our technicians in diagnosing equipment or service issues and, where applicable and separately disclosed, to review recorded support sessions for quality assurance;
To customize the content and layout of the Sites;
To provide you information and advertising that may be of interest to you;
To notify you about updates to the Sites;
To respond to your inquiries or provide customer support; or
To take other actions in response to your inquiries or other website activities.

We also may aggregate and/or de-identify personal information and use such information to analyze improve our services (including through use of artificial intelligence) and conduct research and for other related purposes.

3. Sharing or Disclosure of Your Personal Information

Unless otherwise agreed, we will not sell or disclose to third parties any individually identifying information, such as names, e-mail addresses, telephone numbers, and other personal information which users voluntarily provide to us, except as follows:

We work with business partners who support us and our services.
We also use outside service providers to facilitate the Sites and overall operation and to perform functions on our behalf, such as monitoring visitors to our Sites, sending emails and promotional offers, analyzing data, improving user experience, processing credit card payments, and providing customer service through sentiment analysis and response general. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments. We also use a third-party vendor’s Auvious video platform to facilitate video-assisted technical support sessions. When you participate in a video support session, your video data is transmitted through and may be temporarily processed by Talkdesk as a service provider on our behalf. Talkdesk is contractually prohibited from using your video data for any purpose other than facilitating and supporting our technical support services and is required to comply with applicable privacy laws.
To protect the rights and intellectual property of Metro.
To investigate, prevent or take action regarding illegal activities, suspected fraud, violations of our policies, or as otherwise required by law.
To the extent necessary to comply with applicable laws or valid legal processes, such as in response to subpoenas or court orders.
In urgent circumstances, to protect Metro or the personal safety of any individual.

4. Cookies Policy

The Sites may use “cookies,” which are small pieces of information stored by your browser or other application on your computer's browser or hard drive. The cookies are used to connect your computer with information stored about your online activity, searches and preferences both within the same website visit and from one visit to the next on the Sites and/or other websites. Some examples of this data include your account preferences, user specific information on pages accessed, searched terms or addresses entered, and previous visits to the sites. We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your password for forums or blogs so you do not have to sign in every time you visit those areas, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our Sites.

The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you reject cookies, you may not be able to participate in certain activities or receive a promotion tailored to you. The Sites do not control and do not guarantee the effectiveness of browser-based tools for managing cookies.

We also use Google Analytics to monitor activity on the Sites. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners

We or our partners may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our Sites by measuring which areas are of greatest interest to users. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

We may also use web beacons, which are electronic images that may be used on our websites or in our emails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

5. Do Not Track and Global Privacy Controls

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Metro and the Sites do not recognize DNT.

6. Links to Other Websites

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

7. Opt-Out

We also provide visitors to our website the opportunity to receive communications from us. In this case, we ask the visitor for his or her email address and name. These communications will include our promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these marketing communications by emailing us at support@metrocomm.com by clicking on the “unsubscribe” link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE, STOP or OPT OUT in the subject line.

8. Access to Personal Information

If your personal information changes, you may request that we correct or update your information by emailing us at support@metrocomm.com.

9. Data Security

We use industry-standard techniques on the Sites to help to protect any personal information you have provided to us from loss, misuse or alteration. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, as is the case with any organization, we are not in a position to guarantee the absolute security of your information. In this regard, we urge you to take every precaution to protect your personal data while you are on the Internet. At a minimum, we encourage you to make sure that you are using a secure browser as you surf the Internet. With respect to video support sessions, we use encryption in transit for all video data transmitted during sessions and, where sessions are recorded and stored, apply access controls limiting viewing to authorized Metro personnel for the purposes described in this policy.

10. Video-Assisted Technical Support Sessions

Metro offers an optional video-assisted technical support feature that allows you to share your device camera with a Metro technician during a technical support call. Participation in a video support session is entirely voluntary. The following describes how this feature works and how your information is handled.

How Video Sharing Works. If you choose to participate, you will be asked to share a one-way video feed from your device camera with your Metro support technician. The technician can view what your camera captures—such as your modem, router, cabling, or other equipment—but cannot access or control your device. You cannot view the technician’s camera during a session. You may end the video session at any time by disconnecting from the video link or requesting to end the session verbally.

Consent Required. Before your camera feed is activated, you will be asked to affirmatively consent to camera sharing for that specific support session. Your verbal consent, provided on a recorded support call, and/or your on-screen acceptance of a consent prompt within the video platform, constitutes your agreement to share your camera for that session only. Consent to a prior video session does not constitute consent to any future session.

Use of Video Session Data. Video session data is used solely to provide you with technical support and improve our services. We do not use video session data for marketing purposes or share it with third parties except as necessary to operate the service or as required by law.

Third-Party Platform. Video support sessions are facilitated through Talkdesk, Inc. and its Auvious video platform. When you participate in a video session, your video data is transmitted through Talkdesk’s systems. Talkdesk processes this data as a service provider on our behalf and is contractually required to handle your data only for the purpose of providing the service and in compliance with applicable privacy laws. For more information on Talkdesk’s data practices, please visit https://www.talkdesk.com/terms-of-service/privacy-notice/.

Your Choices. Participation in video-assisted technical support is always optional. Declining to participate will not affect your ability to receive other technical support services. If you have questions or concerns about video support sessions, or to request deletion of a recorded session, please contact us at support@metrocomm.com.

11. Social Media

We maintain a social media presence, such as a Facebook page, an Instagram page and a Twitter feed. You can interact with us through social media, such as by entering our contests, posting content, sharing material from our Sites, and using our social media plug-ins. When you interact with us using social media, we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at social media sites. We may use the information for the same types of purposes we describe throughout this privacy policy. Your use of social media sites is primarily governed by the site operators’ privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites.

12. Children’s Privacy

Our Sites are not specifically directed toward children, and we do not knowingly collect personal information from persons under the age of 18 on our Sites without verifiable parental consent. Minors under 18 years of age may have the personal information that they provide to us through the Sites deleted by sending an email to support@metrocomm.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.

13. Changes to Privacy Policy

We may occasionally make changes to our privacy policy to reflect changes in legal and regulatory requirements, or as necessary as we upgrade or modify our technology, applications and service offerings. When we do, we will post the change(s) on our website. We recommend you visit our site to review our privacy policies occasionally.

14. Contact Details

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows:

Mailing address:

8 South Washington, Suite 200

Sullivan, IL 61951

Phone: (217) 728-9056

Email: support@metrocomm.com