Privacy Disclosure for Conxxus BizPro App
MCC Network Services, LLC. dba Conxxus
This Privacy Disclosure applies to the Conxxus BizPro App (the “App”), owned and operated by MCC Network Services, LLC. dba Conxxus (“Conxxus,” “we,” “us,” or “our”). This App is a customized version of the CommandWorx® platform, powered by Calix, Inc.
We have prepared this Privacy Disclosure to describe the personal information (“Personal Information”) the App collects, uses, and with whom we will share that information, if at all. Please see and review our Privacy Policy for a full disclosure of how we collect and use Personal Information.
By using the App, you agree to the collection and use of your Personal Information in accordance with this Privacy Disclosure and our Privacy Policy.
1. Information We Collect
We and our technology partners (such as Calix) collect the following categories of Personal Information to operate the App and improve the user experience:
A. Subscriber Data
We collect certain subscriber data to allow you to configure and manage your home or business Wi-Fi network, including:
- App settings such as your name, password, email, and your language preference
- Wi-Fi configuration such as SSID, security type, and password
- Security & parental controls (ProtectIQ™, ExperienceIQ™)
- Threat detection & intrusion history
- Device prioritization settings
- Profiles (e.g., by person, device, or category)
- Alert and notification preferences
- App usage data (retained for 30 days)
Retention: Active subscriber data is retained as long as the account is active. After deactivation, data is typically retained for up to 3 months.
B. Router and Network Data
We may collect Personal Information directly from your Conxxus-provided router or gateway, including:
- Router IP address and MAC address
- Wi-Fi radio details
- Connected device data: IP/MAC, device type, vendor, traffic usage
- DHCP and real-time bandwidth performance (speed, latency)
Retention: Router and network device data is typically retained until the DHCP lease expires or the router is reset.
C. Analytics and Diagnostic Tools
We may use the following analytics or diagnostic tools to provide the best possible user experience:
- Speed test and performance data (via Ookla® and Calix®)
- Anonymous app usage analytics (via Pendo)
Note: Analytics from Pendo are maintained in anonymized form and retained as long as Conxxus and Calix maintain service agreements.
2. How We Use Your Information
- Enable router setup and network configuration
- Provide network performance tools and diagnostics
- Allow users to monitor and manage devices on their network
- Enable services like ProtectIQ and ExperienceIQ
- Deliver support and troubleshooting via Conxxus
- Improve app functionality and user experience
3. App Permissions
Depending on your device and platform, the App may request access to your:
- Location: Required by Android OS to support Bluetooth Low Energy (BLE) pairing during router setup and to help optimize mesh Wi-Fi coverage.
- Camera: Used for QR code scanning during router onboarding.
These permissions are used only for technical features, and we do not use or store the App Permissions Data to track you or for other purposes beyond the purposes described in the Privacy Disclosure.
4. User Accounts and Authentication
Users do not create accounts directly within the App. Conxxus provisions login credentials for each subscriber, which it typically sends via email or SMS. These credentials are tied to your service location and device and managed via Calix Service Cloud.
6. Retention
We will store your Personal Information for as long as it is reasonably necessary for the purposes for which it was collected. In some circumstances, we may store your Personal Information for extended periods as required by law or if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.
7. Children’s Privacy
The App is designed for adult subscribers managing residential or business networks and is not intended for use by children under 16.
8. Your Rights
You may contact us at support@conxxus.com to:
- Request access to your personal information
- Ask to delete, restrict, or correct your personal information
- Inquire about our use of your personal information and withdraw consent
We will respond within the timeframes required by applicable law.
9. Updates to This Privacy Policy
We may update our Privacy Policy from time to time. The latest version will always be posted at: https://conxxus.com/legal/privacy-disclosure-for-conxxus-bizpro-app.
10. Contact Us
MCC Network Services, LLC. dba Conxxussupport@conxxus.com