1. Information We Collect

We and our technology partners (such as Calix) collect the following categories of Personal Information to operate the App and improve the user experience:

A. Subscriber Data

We collect certain subscriber data to allow you to configure and manage your home or business Wi-Fi network, including:

• App settings such as your name, password, email, and your language preference
• Wi-Fi configuration such as SSID, security type, and password
• Security & parental controls (ProtectIQ™, ExperienceIQ™)
• Threat detection & intrusion history
• Device prioritization settings
• Profiles (e.g., by person, device, or category)
• Alert and notification preferences
• App usage data (retained for 30 days)

Retention: Active subscriber data is retained as long as the account is active. After deactivation, data is typically retained for up to 3 months.

B. Router and Network Data

We may collect Personal Information directly from your Conxxus-provided router or gateway, including:

• Router IP address and MAC address
• Wi-Fi radio details
• Connected device data: IP/MAC, device type, vendor, traffic usage
• DHCP and real-time bandwidth performance (speed, latency)

Retention: Router and network device data is typically retained until the DHCP lease expires or the router is reset.

C. Analytics and Diagnostic Tools

We may use the following analytics or diagnostic tools to provide the best possible user experience:

• Speed test and performance data (via Ookla® and Calix®)
• Anonymous app usage analytics (via Pendo)

Note: Analytics from Pendo are maintained in anonymized form and retained as long as Conxxus and Calix maintain service agreements.

2. How We Use Your Information

• Enable router setup and network configuration
• Provide network performance tools and diagnostics
• Allow users to monitor and manage devices on their network
• Enable services like ProtectIQ and ExperienceIQ
• Deliver support and troubleshooting via Conxxus
• Improve app functionality and user experience

3. App Permissions

Depending on your device and platform, the App may request access to your:

• Location: Required by Android OS to support Bluetooth Low Energy (BLE) pairing during router setup and to help optimize mesh Wi-Fi coverage.
• Camera: Used for QR code scanning during router onboarding.

These permissions are used only for technical features, and we do not use or store the App Permissions Data to track you or for other purposes beyond the purposes described in the Privacy Disclosure.

4. User Accounts and Authentication

Users do not create accounts directly within the App. Conxxus provisions login credentials for each subscriber, which it typically sends via email or SMS. These credentials are tied to your service location and device and managed via Calix Service Cloud.

5. Data Sharing and Third-Party Sharing

We may share Personal Information with the following service providers as part of delivering the App experience:

• Calix, Inc.: Platform provider for the App and cloud-based services
• Ookla: Speed test and performance analytics
• Pendo: Anonymous usage analytics

Our contracts with these third-party service providers require that they keep Personal Information confidential and comply with relevant privacy laws. We also may share Personal Information to comply with applicable law, regulation, or requests from law enforcement.

6. Retention

We will store your Personal Information for as long as it is reasonably necessary for the purposes for which it was collected. In some circumstances, we may store your Personal Information for extended periods as required by law or if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.

7. Children’s Privacy

The App is designed for adult subscribers managing residential or business networks and is not intended for use by children under 16.

8. Your Rights

You may contact us at support@conxxus.com to:

• Request access to your personal information
• Ask to delete, restrict, or correct your personal information
• Inquire about our use of your personal information and withdraw consent

We will respond within the timeframes required by applicable law.

9. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. The latest version will always be posted at: https://conxxus.com/legal/privacy-disclosure-for-conxxus-bizpro-app.

10. Contact Us