ACCEPTABLE USE POLICY
Last Updated July 2026
1. PURPOSE AND SCOPE
This Acceptable Use Policy (“AUP” or “Policy”) governs your use of the network, internet, and related services (the “Services”) provided by Metro Communications Asset Entity, LLC, a subsidiary of MCC Network Services, LLC d/b/a Conxxus (“Conxxus,” “we,” “us,” or “our”), an Illinois limited liability company headquartered at 8 S. Washington Street, Suite 200, Sullivan, IL 61951.
This AUP is incorporated into, and forms part of, the Conxxus Terms of Service or other applicable customer agreement (together, the “Agreement. Conxxus may update this Policy from time to time.
2. ACCEPTABLE USE STANDARDS
General Prohibitions
You may not use the Services in a manner that: is unlawful or harmful to, or interferes with the operation of, Conxxus’s network or the network, systems, or equipment of another carrier, vendor, or individual; infringes any third party’s intellectual property rights; publishes threatening or offensive material; disseminates content that is obscene, defamatory, harassing, or libelous; is abusive, threatening, or offensive toward Conxxus employees, agents, or representatives; violates U.S. export control laws; is harmful to minors; or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate the law.
Specific Restrictions
You may not: (a) access or use the Services with an IP address other than one Conxxus assigned to you; (b) violate the CAN-SPAM Act of 2003 or any other law governing email; (c) resell or redistribute the Services to unauthorized third parties; (d) collect or store personal data about other users; (e) restrict or interfere with another person’s use of their equipment or the internet, including by posting or transmitting viruses, worms, trojans, botnets, or similar harmful code; (f) transmit data volumes beyond typical customer usage in a manner that disrupts or degrades the Service or related network infrastructure, regardless of intent, purpose, or knowledge; (g) interfere with, gain unauthorized access to, or otherwise compromise the security of Conxxus’s or any other party’s servers, networks, devices, or data, or attempt to do so; (h) scrape or engage in bulk data collection for AI training or any other purpose; (i) use the Services in a manner that may expose Conxxus to criminal or civil liability; or (j) violate any other Conxxus policy governing use of the Services.
You may not assist another person in violating this Policy. Conxxus determines, in its sole discretion, whether a violation of this section has occurred.
Servers and Network Equipment
You may not operate, or permit others to operate, a server or any device, equipment, or software that provides server-like functionality in connection with the Services, unless you are a non-residential customer or Conxxus has expressly authorized the activity.
Responsibility for Account Use
You are responsible for any misuse of the Services connected to your account or originating from your IP address, whether or not the misuse was intentional or was caused by an unauthorized third party.
3. NETWORK AND ACCOUNT SECURITY
Your Security Obligations
You are solely responsible for securing any device connected to the Services, including installing patches and updates and protecting data stored on those devices, and for guarding against viruses, spam, botnets, and other malicious intrusions. You are also solely responsible for securing any Wi-Fi network connected to the Services, including the firewall and other security settings on routers Conxxus provides. Open or unsecured wireless networks are prohibited, whether installed by you or by a Conxxus representative. You authorize Conxxus to use technology to detect unsecured wireless networks associated with your use of the Services; if one is detected, Conxxus may, but is not obligated to, notify you.
Prohibited Security Conduct
You may not use the Services to breach, or attempt to breach, the security of another user, or to access any person’s or organization’s computer, software, or data without their knowledge and consent. This includes accessing data not intended for you, using an account or server you are not authorized to access, or probing the security of other networks or systems for any reason. Distributing or using tools designed to compromise security, such as password-cracking programs, packet sniffers, or network-probing tools, is prohibited.
4. EMAIL AND MESSAGING
You may not use the Services to send bulk, commercial, or unsolicited (“spam”) email. Unsolicited email from any source may not direct recipients to a website or other resource that is part of the Services, such as a personal web page. You may not use the Services to collect responses to unsolicited email sent from other providers’ networks in violation of this Policy or another provider’s acceptable use policy. “Mail bombing” — sending numerous copies of the same or substantially similar message, or extremely large messages or files, with intent to disrupt a server or account — is prohibited.
You may not reference Conxxus in the header or body of an unsolicited email, list a Conxxus-associated IP address in one, or otherwise suggest that Conxxus sponsors an unsolicited email, even if it was not sent through the Conxxus network. Forging, altering, or removing email headers is prohibited.
If the Services are disconnected, whether voluntarily or through termination, Conxxus may immediately release your usernames and associated email addresses for reuse and may delete or lock mailbox contents. Conxxus has no obligation to retain, or make retrievable, any username, email address, or stored email once the Services are disconnected.
5. CONTENT, STORAGE AND MONITORING
Your Content
You are solely responsible for all activity and information originating from your IP address. Conxxus may refuse to post, or may remove, any information or material from the Services, in whole or in part, that it deems illegal, offensive, indecent, or otherwise objectionable in its sole discretion. Conxxus has no obligation to monitor content or transmissions but reserves the right to do so periodically to check for violations of this Policy and applicable law.
Data and Storage Limits
Conxxus offers multiple Service packages with varying speeds, features, and data plans, and not every package is available in every area. You must comply with the data usage, storage, email, and other limits associated with your selected package.
Monitoring
Conxxus reserves the right, without obligation, to monitor material residing on its systems or transmitted through the Services. Your use of the Services constitutes consent to Conxxus monitoring that use and its systems and networks.
6. COPYRIGHT COMPLAINTS – DIGITAL MILLENIUM COPYRIGHT ACT
Overview
The Digital Millennium Copyright Act of 1998 (the “DMCA,” 17 U.S.C. § 512) allows owners of copyrighted works who believe their rights have been infringed to report the alleged infringement (a “Notification”) to service providers such as Conxxus. Once Conxxus receives a Notification, it has certain obligations under the DMCA. Consistent with the DMCA and other applicable law, Conxxus maintains a policy of terminating service, under appropriate circumstances, for customers who are repeat infringers or whose Service is used repeatedly for infringement. Conxxus may terminate a customer’s Service under this policy at any time, with or without notice, and this policy does not limit any other rights Conxxus may have.
Designated Agent
DMCA Notifications and counter-notifications should be directed to Conxxus’s designated agent:
Conxxus
Attn: Legal Department
8 S. Washington Street
PO Box 555
Sullivan, IL 61951
E-mail (Notifications and counter-notifications): abuse@conxxus.com
E-mail (general DMCA questions): dmca@conxxus.com
Filing a Notification
Under DMCA subsection 512(c)(3), a Notification must be in writing and include substantially the following: (a) a physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf; (b) identification of the copyrighted work claimed to be infringed, or a representative list if multiple works at a single site are covered by one Notification; (c) identification of the material claimed to be infringing, with information reasonably sufficient for Conxxus to locate it; (d) contact information reasonably sufficient for Conxxus to reach the complaining party, such as an address, telephone number, and email address; (e) a statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information is accurate and that the complaining party is, or is authorized to act on behalf of, the owner of the right allegedly infringed.
Our Response to a Notification
After receiving a Notification alleging that infringing material resides on Conxxus’s network, Conxxus will, to the extent required by law, remove or disable access to the material and take reasonable steps to promptly notify the affected customer. After receiving Notifications reflecting repeated infringement through unauthorized file sharing, including peer-to-peer sharing, associated with a specific account, Conxxus will take action to prevent continued infringement, which may include temporary or permanent termination of the account. Anyone who knowingly misrepresents that material is infringing may be liable under the DMCA to Conxxus, the alleged infringer, and the copyright owner for resulting damages.
Filing a Counter-Notification
A customer may submit a counter-notification under DMCA subsection 512(c)(1)(C) to Conxxus’s designated agent. It must be a written communication that includes substantially the following: (a) a physical or electronic signature of the customer; (b) identification of the material removed or disabled and its location before removal; (c) a statement, under penalty of perjury, of the customer’s good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and (d) the customer’s name, address, and telephone number, together with a statement consenting to the jurisdiction of the federal district court for the district where the service address is located and agreeing to accept service of process from the Notification’s sender or that person’s agent.
After receiving a compliant counter-notification, Conxxus will forward it to the copyright owner. If the copyright owner notifies Conxxus that it has filed an action seeking a court order against the customer, the material will remain blocked pending resolution of that action. If Conxxus does not receive such notice, Conxxus will inform the customer that the material may be replaced and will take steps to restore access.
7. REPORTING OTHER VIOLATIONS
To report a suspected violation of this Policy other than copyright infringement, which is addressed in Section 6, contact Conxxus at abuse@conxxus.com or by calling 888-712-0177. When filing a report, be sure to include enough detail, such as account information, IP address, dates, and a description of the conduct, to allow Conxxus to investigate. Conxxus will review reports but is not obligated to take any particular action or to respond to the person who submitted the report.
8. ENFORCEMENRT; SUSPENSION AND TERMINATION
Failing to observe this Policy may result in consequences ranging from a warning to suspension or termination of your Services. Conxxus may act immediately and without notice to suspend or terminate affected Services in response to a court order or government directive, or when Conxxus reasonably determines that your use; may: expose Conxxus to sanctions, prosecution, civil liability, or other exposure; harm or interfere with the integrity or normal operation of Conxxus’s network or a network with which it is interconnected; interfere with another Conxxus user’s use of the Services or the internet; violate any applicable law, rule, or regulation; or otherwise present an imminent risk of harm to Conxxus or its users.
9. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Conxxus and its affiliates, suppliers, employees and agents from and against all claims and expenses, including reasonable attorneys’ fees, arising from your engaging in a prohibited activity under this Policy or from your violation of this Policy or of any other Conxxus policy governing use of the Services. Your indemnification obligations survive termination of your Service.
10. CALL ABUSE POLICY
Any call originated on Conxxus' network is subject to inspection and investigation if the call is suspected of being fraudulent, abusive, or illegal. Calls meeting any of these criteria will be blocked. If these conditions are repeated, becoming excessive, the subscriber may be disconnected from Conxxus' network, may be subject to further investigation by the FCC for enforcement of the TRACED Act and the subscriber may be subject to fines and penalties imposed by the FCC or the jurisdictional court.”
11. AMENDMENTS TO THIS POLICY
Conxxus may revise this Policy at any time by posting an updated version or otherwise providing notice as required under the Agreement. Revisions take effect when posted unless stated otherwise. Continuing to use the Services after a revised Policy is posted constitutes your acceptance of the revised terms. If you disagree with a revision, you must stop using the Services and may terminate the Agreement in accordance with its terms.
UNIVERSAL PRICE PLAN TERMS AND CONDITIONS
These Universal Price Plan Terms & Conditions (“Terms”) apply to eligible residential service plans (each, a 1 year or 3 year Universal Price Plan) offered by Metro Communications Asset Entity LLC a subsidiary of MCC Network Services, LLC d/b/a Conxxus (“Conxxus”) that are advertised or described as including a universal pricing feature (the “Offer”). These Universal Price Plan Terms are incorporated into and made part of Conxxus’ General Terms and Conditions. By enrolling in a Universal Price Plan, you agree to these Terms in addition to Conxxus’ General Terms and Conditions.
Universal Price Plan
Under the Universal Price Plan, Conxxus will not increase the monthly service fees for your account during the committed Term, either for 1 year or 3 years, except for:
· Government-imposed fees, taxes, or surcharges that change by law or regulation.
· Discretionary one-time charges you incur (for example, late fees, returned payment charges).
· Equipment purchase charges, increases in speed or other value-based add-ons.
The Universal Price Plan offer applies only to the base monthly recurring service charge for the eligible 1 or 3 year Plan, and does not guarantee:
· Promotional bill credits beyond their stated promotional period.
· Third-party service charges, content subscriptions, or other bundled services that may be subject to separate terms and prices.
Universal Price Plan Term
The Universal Price Plan term is the minimum service commitment period that you agree to in exchange for the discounted plan. You agree to maintain service for either 1 or 3 years, beginning on the later of your service activation date or the date the Universal Price Plan offer is added to your account (“Term”). At the end of the Term your account will default to the then-current pricing and any early termination fee described below will no longer apply.
Eligibility and Enrollment
The Universal Price Plan is available only for residential Internet service at a qualifying Conxxus service address. Enrollment may occur when you order service under a Universal Price Plan.
Early Termination and Early Termination Fee (ETF)
By accepting the Universal Price Plan offer, you agree to maintain your eligible Plan for the full Term. If, before the end of the Term, you cancel your Service you will be deemed to have terminated the Universal Price Plan offer early and may be charged an Early Termination Fee (“ETF”).
ETF Amount
Conxxus may charge you the following amounts if you cancel your service prior to the expiration of the Term:
1 Year Plan: You will be charged a deferred installation fee (previously referenced as "equipment restocking fee") of $150.00.
3 Year Plan: You will be charged amount equal to the discounted rate multiplied by the number of months remaining in the Term.
Amendments and Changes to the Universal Price Plan
Conxxus may discontinue the Universal Price Plan offer for new customers at any time or modify the terms of future Universal Price Plan offerings, provided that such changes will not increase your agreed monthly service fee or ETF during your current 1 or 3 year Term, except as specifically required by law.
CONXXUS TERMS OF SERVICE FOR FIBER TO THE HOME
These Terms of Service set forth the terms and conditions for the purchase of residential fiber to the home (FTTH) services (“Services”) from MCC Network Services, LLC, d/b/a Conxxus (“Conxxus”), an Illinois Limited Liability Company headquartered at 8 S. Washington Street, Suite 200, Sullivan, IL 61951. By ordering Services from Conxxus, Customer agrees to and incorporates these Conxxus’ Terms of Services found at https://conxxus.com/legal/terms-of-service. Conxxus may update these Terms of Services from time to time, in its sole discretion. Customer’s continued use of the Services following such updates constitutes acceptance of the same. If Customer does not agree to the terms or any modification, Customer may terminate this Agreement. Terms used in this Service Agreement, but not otherwise defined shall have the same meanings ascribed to them in the Terms of Service.
Termination. Either Conxxus or Customer may terminate this Services at any time and without cause. Upon termination Customer must immediately cease all use of the Services and all Conxxus equipment. Customer is responsible for payment of Services until the Services are disconnected and equipment is returned. Customer must return all Conxxus equipment to Conxxus at the appropriate local service center or to Conxxus’ designee. If the equipment is not in working order Customer is responsible for an amount up to retail price for replacement equipment and incidental costs incurred due to the replacement.
Acceptable Use Policy. Customer agrees not to misuse the Services, which includes using the Services for purposes that are illegal, are improper, infringe the rights of others, or adversely impact others’ enjoyment of the Services. Examples of misuses and prohibited activities are set forth in Conxxus’ Acceptable Use Policy, which is incorporated into these Terms. Customer is responsible for all activity on the Services, whether such activity is undertaken by Customer or someone else.
Indemnification. Customer shall indemnify and hold harmless Conxxus and its officers, directors, agents and employees, from and against any and all claims, demands, causes of action, losses, damages, costs and expenses, including attorney fees (collectively, hereinafter “Claims”) arising out of or in any manner relating to or arising out of Customer’s use of the services, the Conxxus equipment, or the Customer equipment, violation or infringement of contractual rights, privacy, confidentiality, copyright, patent, trademark, trade secret, or other intellectual property and proprietary rights arising from your use of the Services or any unauthorized apparatus or system, and any Claims or damages arising out of the lack of 911/E911or dialing associated with a home security, home detention, or medical monitoring system. Conxxus has the right, but not the obligation, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer.
Disclaimer of Warranties. Customer assumes total responsibility for use of the Services, applicable Equipment and the Internet and accesses the same at its own risk. Customer recognizes that Conxxus has no responsibility for the security of or loss of stored data, intrusion of unauthorized access, content accessible or action taken on the Internet and Conxxus expressly disclaims any responsibility for such content or actions, except as specifically set forth herein. Conxxus further disclaims any and all express or implied warranties including and without limitation: (1) any warranties as to the availability, accuracy, and content of information, products, or services: (2) any warranties of availability, quality of service, merchantability, fitness for a particular purpose, non-infringement or as to the proper or timely delivery or security of Customer’s communications over Conxxus’ facilities. Conxxus does not guarantee or warrant: continuous, uninterrupted or secure access to any service; that the Service will be available on a specified date or time or that our network will have the capacity to meet demand during specific hours; any particular download or upload speed for any Internet access service or any other characteristics of that or any other kind of service; compatibility of any service with Customer’s computers, telephone, or video equipment, operating systems or software. Conxxus Equipment is provided without warranties of any kind, either express or implied, including, but not limited to, warranties of title, non-infringement, merchantability, or fitness for a particular purpose.
Limitation of Liability. Conxxus’ liability to Customer hereunder shall be for provisioning of Services. Neither Conxxus nor its affiliates, subsidiaries, employees or suppliers shall be liable to Customer for any special, indirect, incidental or consequential damages (including lost profits) arising from or relating to this Agreement, including, without limitation, damages claimed as a result of loss of data, hardware, or software; loss or liability resulting from access delays or access interruptions; loss or liability resulting from computer viruses; loss or liability resulting from data non-delivery or data mis-delivery; loss or liability resulting from errors, omissions, or misstatement in any and all information, goods, or services obtained on or through the Service. Conxxus’s entire liability, and Customer’s exclusive remedy, with the respect to use of the Service, service software, and any breach of the Agreement is strictly limited to a prorated portion of the amount paid to Conxxus for monthly fees.
CPNI. Customer Proprietary Network Information (“CPNI”) shall be considered to be the confidential information of Customer. Except as otherwise expressly permitted in writing by an authorized representative of Customer, Conxxus agrees that it will not: 1) use the CPNI for any purpose other than to further the purpose of this Agreement; and 2) disclose or reveal the CPNI to any person or entity other than its employees, directors, officers, agents, and consultants who have a need to know to further the purpose of this Agreement and are subject to legally binding obligations of confidentiality and non-use no less restrictive than those contained in this Agreement. During the term of this Agreement, Customer will designate an account representative who has the authority to request Customer’s CPNI under this agreement through its dedicated Conxxus account representative.
CALEA. Pursuant to the Communications Assistance for Law Enforcement Act (CALEA) (47 U.S.C. §§1001-1010) Conxxus will provide assistance to all local, state and/or federal authorities who provide the company with a Summons and Court Order or a Subpoena. All requests are evaluated and reviewed on a case-by-case basis in light of any special procedural or legal requirements and applicable laws.
Export Laws. Customer expressly agrees to comply with all applicable export and re-export laws, including, but not limited to, the Export Administration Act, the Arms Export Control Act, and their implementing regulations. Customer further expressly agrees not to use the service(s) in any way that violates any provision of such laws or their implementing regulations.
Security. Conxxus makes an effort to keep its network secure, but no network security is perfect. While Conxxus may provide technical assistance, Customer is responsible for implementing appropriate security measures when using the Services, including taking whatever steps are necessary to ensure that Customer’s data is not accessed by unauthorized third parties. Conxxus is not responsible for any damages to users of the Services that may be caused by unauthorized third parties.
911/E911 Acknowledgement. CUSTOMER ACKNOWLEDGES THAT CONXXUS’ EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED AT THE E911 LIMITATIONS PAGE FOUND AT WWW.CONXXUS.COM/911NOTICE CUSTOMER AGREES TO NOTIFY ANY POTENTIAL USER OF THE SERVICES, WHO MAY PLACE CALLS USING CUSTOMER’S SERVICES, OF THE 911 LIMITATIONS DESCRIBED AT WWW.CONXXUS.COM/911NOTICE. CONXXUS OFFERS CUSTOMER WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALING AND CUSTOMER AGREES TO PLACE A LABEL ON AND/OR NEAR EACH TELEPHONE OR OTHER CUSTOMER PREMISE EQUIPMENT ON WHICH THE SERVICES MAY BE UTILIZED. CONXXUS ADVISES CUSTOMER TO MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.
Privacy. Customer understands and agrees that information provided to and collected by Conxxus in connection with the Services is subject to the Conxxus Privacy Policy found at www.conxxus.com/privacy.
Digital Millennium Copyright Act. Conxxus maintains a separate policy on the handling of complaints under the Digital Millennium Copyright Act, which is incorporated into this Agreement and may be viewed at www.conxxus.com/DMCA/.
Retention of Rights. Nothing contained in these TOS shall be construed to limit Conxxus’ rights and remedies available at law or in equity. Upon termination of these TOS for any reason, Conxxus reserves the right to delete all Customer’s data, files, electronic messages or other Customer information that is stored on Conxxus’ or its suppliers’ servers or systems. In addition, Customer may forfeit its account user-name and all email, IP and Web space addresses, and voice mail. In the event Customer cancels without porting its voice service and the associated telephone number(s) to another service provider, Customer will forfeit the telephone number. Customer shall have no liability whatsoever as the result of the loss of any such data, names, addresses, or numbers.
Force Majeure. Neither party shall be liable for any failure of performance hereunder due to causes beyond its reasonable control, including, but not limited to, acts of God, fire, explosion, vandalism, cable cuts, storms or other similar catastrophes; any law, order, regulation, direction, action or request of the United States government, or of any other government, including state and local governments having jurisdiction over either of the parties, or of any department, agency, commission, court, bureau, corporation or other instrumentality of any one or more of said governments, or of any civil or military authority; national emergencies; insurrections, riots, wars, or strikes, lockouts, work stoppages or other labor disputes or difficulties. Notwithstanding anything to the contrary set forth herein, Customer agrees that payment obligations hereunder shall be absolute and not subject to delay due to any event of force majeure.
Governing Law. These TOS shall be governed by, and construed in accordance with, the laws of the State of Illinois. The parties agree that the state courts of Illinois shall have sole and exclusive jurisdiction.