Last Updated July 2026
1. PURPOSE AND SCOPE
This Acceptable Use Policy (“AUP” or “Policy”) governs your use of the network, internet, and related services (the “Services”) provided by Metro Communications Asset Entity, LLC, a subsidiary of MCC Network Services, LLC d/b/a Conxxus (“Conxxus,” “we,” “us,” or “our”), an Illinois limited liability company headquartered at 8 S. Washington Street, Suite 200, Sullivan, IL 61951. This AUP is incorporated into, and forms part of, the Conxxus Terms of Service or other applicable customer agreement (together, the “Agreement). Conxxus may update this Policy from time to time.
2. ACCEPTABLE USE STANDARDS
General Prohibitions
You may not use the Services in a manner that: is unlawful or harmful to, or interferes with the operation of, Conxxus’s network or the network, systems, or equipment of another carrier, vendor, or individual; infringes any third party’s intellectual property rights; publishes threatening or offensive material; disseminates content that is obscene, defamatory, harassing, or libelous; is abusive, threatening, or offensive toward Conxxus employees, agents, or representatives; violates U.S. export control laws; is harmful to minors; or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate the law.
Specific Restrictions
You may not: (a) access or use the Services with an IP address other than one Conxxus assigned to you; (b) violate the CAN-SPAM Act of 2003 or any other law governing email; (c) resell or redistribute the Services to unauthorized third parties; (d) collect or store personal data about other users; (e) restrict or interfere with another person’s use of their equipment or the internet, including by posting or transmitting viruses, worms, trojans, botnets, or similar harmful code; (f) transmit data volumes beyond typical customer usage in a manner that disrupts or degrades the Service or related network infrastructure, regardless of intent, purpose, or knowledge; (g) interfere with, gain unauthorized access to, or otherwise compromise the security of Conxxus’s or any other party’s servers, networks, devices, or data, or attempt to do so; (h) scrape or engage in bulk data collection for AI training or any other purpose; (i) use the Services in a manner that may expose Conxxus to criminal or civil liability; or (j) violate any other Conxxus policy governing use of the Services.
You may not assist another person in violating this Policy. Conxxus determines, in its sole discretion, whether a violation of this section has occurred.
Servers and Network Equipment
You may not operate, or permit others to operate, a server or any device, equipment, or software that provides server-like functionality in connection with the Services, unless you are a non-residential customer or Conxxus has expressly authorized the activity.
Responsibility for Account Use
You are responsible for any misuse of the Services connected to your account or originating from your IP address, whether or not the misuse was intentional or was caused by an unauthorized third party.
3. NETWORK AND ACCOUNT SECURITY
Your Security Obligations
You are solely responsible for securing any device connected to the Services, including installing patches and updates and protecting data stored on those devices, and for guarding against viruses, spam, botnets, and other malicious intrusions. You are also solely responsible for securing any Wi-Fi network connected to the Services, including the firewall and other security settings on routers Conxxus provides. Open or unsecured wireless networks are prohibited, whether installed by you or by a Conxxus representative. You authorize Conxxus to use technology to detect unsecured wireless networks associated with your use of the Services; if one is detected, Conxxus may, but is not obligated to, notify you.
Prohibited Security Conduct
You may not use the Services to breach, or attempt to breach, the security of another user, or to access any person’s or organization’s computer, software, or data without their knowledge and consent. This includes accessing data not intended for you, using an account or server you are not authorized to access, or probing the security of other networks or systems for any reason. Distributing or using tools designed to compromise security, such as password-cracking programs, packet sniffers, or network-probing tools, is prohibited.
4. EMAIL AND MESSAGING
You may not use the Services to send bulk, commercial, or unsolicited (“spam”) email. Unsolicited email from any source may not direct recipients to a website or other resource that is part of the Services, such as a personal web page. You may not use the Services to collect responses to unsolicited email sent from other providers’ networks in violation of this Policy or another provider’s acceptable use policy. “Mail bombing” — sending numerous copies of the same or substantially similar message, or extremely large messages or files, with intent to disrupt a server or account — is prohibited.
You may not reference Conxxus in the header or body of an unsolicited email, list a Conxxus-associated IP address in one, or otherwise suggest that Conxxus sponsors an unsolicited email, even if it was not sent through the Conxxus network. Forging, altering, or removing email headers is prohibited.
If the Services are disconnected, whether voluntarily or through termination, Conxxus may immediately release your usernames and associated email addresses for reuse and may delete or lock mailbox contents. Conxxus has no obligation to retain, or make retrievable, any username, email address, or stored email once the Services are disconnected.
5. CONTENT, STORAGE AND MONITORING
Your Content
You are solely responsible for all activity and information originating from your IP address. Conxxus may refuse to post, or may remove, any information or material from the Services, in whole or in part, that it deems illegal, offensive, indecent, or otherwise objectionable in its sole discretion. Conxxus has no obligation to monitor content or transmissions but reserves the right to do so periodically to check for violations of this Policy and applicable law.
Data and Storage Limits
Conxxus offers multiple Service packages with varying speeds, features, and data plans, and not every package is available in every area. You must comply with the data usage, storage, email, and other limits associated with your selected package.
Monitoring
Conxxus reserves the right, without obligation, to monitor material residing on its systems or transmitted through the Services. Your use of the Services constitutes consent to Conxxus monitoring that use and its systems and networks.
6. ENFORCEMENT; SUSPENSION AND TERMINATION
Failing to observe this Policy may result in consequences ranging from a warning to suspension or termination of your Services. Conxxus may act immediately and without notice to suspend or terminate affected Services in response to a court order or government directive, or when Conxxus reasonably determines that your use; may: expose Conxxus to sanctions, prosecution, civil liability, or other exposure; harm or interfere with the integrity or normal operation of Conxxus’s network or a network with which it is interconnected; interfere with another Conxxus user’s use of the Services or the internet; violate any applicable law, rule, or regulation; or otherwise present an imminent risk of harm to Conxxus or its users.
7. REPORTING OTHER VIOLATIONS
To report a suspected violation of this Policy other than copyright infringement, which is addressed in Section 6, contact Conxxus at abuse@conxxus.com or by calling 888-712-0177. When filing a report, be sure to include enough detail, such as account information, IP address, dates, and a description of the conduct, to allow Conxxus to investigate. Conxxus will review reports but is not obligated to take any particular action or to respond to the person who submitted the report.
8. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Conxxus and its affiliates, suppliers, employees and agents from and against all claims and expenses, including reasonable attorneys’ fees, arising from your engaging in a prohibited activity under this Policy or from your violation of this Policy or of any other Conxxus policy governing use of the Services. Your indemnification obligations survive termination of your Service.
9. AMENDMENTS TO THIS POLICY
Conxxus may revise this Policy at any time by posting an updated version or otherwise providing notice as required under the Agreement. Revisions take effect when posted unless stated otherwise. Continuing to use the Services after a revised Policy is posted constitutes your acceptance of the revised terms. If you disagree with a revision, you must stop using the Services and may terminate the Agreement in accordance with its terms.